Frequently Asked Questions

EVENT FAQs 

I want to see a particular player in action. When are they playing? 

The Hobart International is an elimination tennis tournament. Tickets are sold to sessions of the Hobart International, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player.

As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Hobart International here. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are, at times, unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Hobart International.

 

How do I get there?

There are multiple options to get to the Hobart International, including bus, car, or rideshare/taxi. For more information on these transportation options and parking, please visit our Getting There webpage.

 

What time can I enter the precinct?

Find out when you can enter the precinct by checking the Gate Opening Times webpage.

 

How do I contact customer support?

If you have any queries, contact Tennis Australia Customer Service by email at [email protected] or call 1800 752 983.

 


 

VENUE FAQs 

What do I do if I lose my belongings onsite?

Lost belongings will be taken to Lost and found, located near the merchandise stall. Please refer to the tournament map for the exact location.

 

Is smoking/vaping allowed onsite?

The Hobart International is a smoke free event.

 

Can I bring my pram? 

Yes, you can bring a pram onsite, but they are not permitted in the seating areas and will have to be cloaked.

 

Are there parent rooms available? 

Parent rooms are located in the Fan Zone area. Please refer to the tournament map for the exact location.

 

Are there ATMs/EFTPOS facilities available?  

There will be EFTPOS facilities at the Hobart International event. No ATMs. If purchasing tickets at the gate, only EFTPOS facilities are available for the purchasing of tournament tickets.

 

Where are the accessible bathrooms onsite? 

Accessible bathrooms are located near the entry to site 

 

Is there cloaking or lockers available onsite?

Cloaking will be available at Gate 1, near ticketing. Please refer to the tournament map for exact location.

 

What can/can’t I bring onsite?

Please refer to Item 18 of the Hobart International 2025 Ticket Conditions of Sale and Entry

 

Can I bring a camera to the event?

Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer to the prohibited items list in the Hobart International 2025 Ticket Conditions of Sale and Entry for full details).

Images of the Hobart International taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for personal purposes. You cannot sell, license or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas.

Publishing video footage or sound recordings of the Hobart International longer than one minute is forbidden (including sharing to social media).

 


 

FOOD AND DRINK FAQs 

Can I buy food and drink at the event? 

Hobart International will have a range of food trucks on site serving up a feast of delicious options.

In addition, this year we also have the Tasmanian Club – Hobart’s ultimate summer hotspot. Add VIP Access when purchasing your ticket through Ticketmaster for exclusive in-seat food and beverage services as well as exclusive access to the Tasmanian Club with a food and beverage package included. Learn more about the Tasmanian Club here

 

Is there free drinking water onsite?

Free water stations will be available throughout the venue. Please refer to the tournament map for the exact location.

 

Can I bring my own food and drinks to the event?

As per the ticketing terms and conditions, the following items are allowed onsite:

  • non-alcoholic beverages or drink bottles in plastic
  • food, in permissible packaging, including baby food

 


 

SAFETY FAQs 

Is there first aid onsite?

First Aid will be located in the Fan Zone. Please refer to the tournament map for the exact location.

 

What safety measures are in place?

Tennis Australia and the Domain Tennis Centre take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the precinct and will be asked to comply with the direction of security guards, staff and the TAS Police when on site if required. 

 

How do I report an issue or disturbance during the event?

Staff and volunteers onsite will be able to handle minor issues or disturbances. For all other enquiries please email [email protected]